Contact Us
We're here to help.
If you have any questions about your order, shipping, returns, sizing, or our products, our customer support team is always happy to assist you.
Customer Support
Email: support@lumvona.com
Customer Service Hours
Monday – Saturday
9:00 AM – 6:00 PM (UTC)
Response Time
We strive to reply to all inquiries within 24–48 business hours.
Return Assistance
If you wish to return or exchange an item, please contact our customer support team before sending your package.
After reviewing your request, we will provide:
- Return authorization
- The correct return warehouse address
- Detailed return instructions
- Assistance throughout the return process
Order Information
To ensure you receive all important updates regarding your purchase, please:
✓ Confirm that your email address is entered correctly during checkout.
✓ Check your spam or junk folder if you do not receive our emails.
✓ Add support@lumvona.com to your safe sender list to ensure our messages are delivered.
Important Notice
All returns must receive prior authorization from our customer support team. Returns sent without approval may not be accepted or processed.
For faster assistance, please include your order number in all communications.
Thank you for shopping with Lumvona. We appreciate your trust and are committed to providing you with the best possible shopping experience.